Wine Club FAQ

Wine Club FAQ

Q. How do I contact the Monte Creek Wine Club?

You may contact the support team to help you with all of your questions or concerns.

Phone number: 250-573-5399

Email: [email protected]

Q. I haven’t received any communication from the wine club, is something wrong?

We do all of our club communication through MailChimp.

Information regarding shipment details is all sent through MailChimp so make sure that you have provided us with the correct email address on your online profile.

Often members will find Wine Club communication is filtered into a junk mailbox if they have moderate to high spam settings turned on.

You will want to make sure that you have added us to your safe senders’ list to ensure Monte Creek Winery Wine Club communication.

If you have unsubscribed, you will need to resubscribe using the form at the bottom of our Home Page.

Please note that if your membership has been purchased for you as a gift – emails are being sent to the person who has purchased it for you. Please have them forward Wine Club communication to your email address.

Q. What is the cost of a Wine Club Membership?

There is no membership fee for our Wine Club. As a wine club member you are committing to purchasing two 6-bottle or 12-bottle shipments per year, and benefit from a 10% discount on wine as well as reduced shipping costs.

Q. How and when will I be charged for my Wine Club Shipments?

Once you have subscribed to be a Wine Club Member, you will receive 6 or 12 bottles of wine 2 times a year (April & October)

Your wine club shipments will automatically be charged to the credit card provided on the designated dates listed. Please follow the following steps to see when your next shipment is.


Step 1: Log Into your account

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Step 2: Click on your name

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 Step 3: Click on Club Memberships

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Step 4: Check next shipment information

On the left, it will show the process date. Make sure to have all changes made by 11:59pm the day prior to the date listed. Make sure to have all changes made by 11:59pm the day prior to the date listed.

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Shipments will be packaged during the first week of April and October.

All changes or cancellations must be made before the designated cut-off date.

Q. How are wines chosen for each order?

As of our April 2020 shipment, we are now offering customization. You may swap out or add wines to your shipment. All changes must be made before the designated date. If you do not make any changes to your shipment, your shipment will consist of the default red, white, or mix selection of wines, chosen by our winemaker. Wines included in Wine Club shipments are typically new vintages or exclusive wines only available to Wine Club Members.

Q. How can I know more about the wines I receive?

You can find information for each of our wines on our website by clicking Buy Wine on the menu. There you can find descriptions of the taste as well as the harvest date and other specs.

Q. I don’t like one of the wines in my most recent shipment… Can I exchange it?

As of our April 2020 shipment, we are now offering customization. You may swap out or add wines to your shipment. All changes must be made before the designated date. If you do not make any changes to your shipment, your shipment will consist of the default red, white, or mix selection of wines, chosen by our winemaker.

Wines you receive in your wine club shipment cannot be exchanged. We hope that you will open the bottle of a variety that you don’t think you like and be delightfully surprised. Wine also makes the perfect host/hostess gift so pass the bottle along to someone who will be able to enjoy it!

If you are finding you prefer red wines or prefer white wines, perhaps you might be interested in switching to a red or white only club for your next shipment.  To switch clubs, you can log in to your account or contact the Monte Creek Winery Wine club at [email protected]. All club changes will be made effective your next shipment (including cancellations).

Q. Can I add additional bottles to my wine club package?

You certainly can. Just log into your account and add to your order. Your package must meet the minimum bottle number based on your membership type (6 or 12 bottles). Wine club members have access to wines not yet released to the public so this a good opportunity to add to your shipment.

We can also help you with your selection, just give us a call at:  250-573-5399.

Q. Can I switch membership types?

Absolutely. Your preferences are important to us, and we know they can change from time to time. We offer flexibility in changing your membership provided we are given 15 business days-notice prior to the shipping date. If ample notice is not provided, your initial selection will be used.

If you wish to switch clubs via our website, please subscribe to a new club and then cancel your old club. You will be able to see which club(s) you belong to under CLUB MEMBERSHIPS.

We can easily make this change for you – email [email protected] or call 250-537-5399 for assistance.

Q. When will I receive my wine?

You will receive a shipment of wine in April and October. We will send you a confirmation email the week before orders are shipped. You can also look at the Next Shipment Details on our website at any time.

Q. How much will I pay for each Wine Club order?

The exact price of your order will depend on your membership type as well as the wines chosen for you by our winemaker. Please email us at [email protected] for details.

Q. How much will I pay for shipping for each wine club order?

6 bottle members pay a flat rate shipping fee of $20.00.

12 bottle members receive complimentary shipping on wine club shipments and any 6+ bottle order placed throughout the year.

Q. What happens if I miss the Wine Club delivery?

Someone over the age of 19 must sign for the delivery.  If no one is home, our preferred courier will leave a door knocker so you know they have been there.  You must contact them directly to arrange for a new delivery date. If alternative arrangements are not made to re-deliver your wine will be shipped back to us and you will incur a re-stocking charge.

Shipping to an office address is always recommended as someone will be there during the delivery times.  You can always change your shipping address to a place of work.

Q. How long will you hold my Wine Club shipment?

Due to storage restrictions, we are able to hold your wine club packages for a maximum of 3 months. If you are attempting to claim a wine club package older than 3 months, your wines may be substituted for comparable products and/or updated vintages. When picking up packages 1 month or older, we ask that you phone the winery ahead of time so we may have your packages ready.

Q. How do I update my address and/or credit card?

Visit our website www.montecreekwinery.com.  Sign in to your account on the top right corner of the homepage.  Instructions are there if you have forgotten your username or password.  This is how you can change your shipping address (even temporarily if you are going to be away).

Or if you prefer, just give us a call at 250-573-5399  and let us handle it for you.

Q. Can I suspend my membership for a period of time?

You can now suspend your shipment for a given amount of time through our website.

Please email [email protected] or call us at 250-573-5399  if you require assistance.

Wine Club Shipping FAQ

Q. How much will I pay for shipping for each wine club order?

6 bottle members pay a flat rate shipping fee of $20.00.

12 bottle members receive complimentary shipping on wine club shipments and any 6+ bottle order placed throughout the year.

Q. What happens if I miss the Wine Club delivery?

Someone over the age of 19 must sign for the delivery.  If no one is home, our preferred courier will leave a door knocker so you know they have been there.  You must contact them directly to arrange for a new delivery date. If alternative arrangements are not made to re-deliver your wine will be shipped back to us and you will incur a re-stocking charge.

Shipping to an office address is always recommended as someone will be there during the delivery times.  You can always change your shipping address to a place of work.