Wine Club FAQ
You may contact the support team to help you with all of your questions or concerns.
Phone number: 250.573.5399 x 6
There is no membership fee for our Wine Club. As a wine club member you are committing to purchasing three 6-bottle or 12-bottle shipments per year, and benefit from a 10% discount on wine as well as reduced shipping costs.
Once you have subscribed to be a Wine Club Member, you will receive 6 or 12 bottles of wine 2 times a year.
Your wine club shipments will automatically be charged to the credit card provided during the first week of April and October.
Shipments will be packaged during the second week of April and October.
All changes or cancellations must be made no later than one month before the shipment month.
Our winemaker will select an assortment of wine for you, based on your choice of a white wine, red wine, or mixed bottle membership. Members do not get to choose which individual wines they would like to make up their shipment.
You will receive a shipment of wine in April and October. We will send you a confirmation email the week before orders are shipped. You can also look at the Next Shipment Details on our website at any time.
The exact price of your order will depend on your membership type as well as the wines chosen for you by our winemaker. Please email us at firstname.lastname@example.org for details.
Shipping is $20 for 6-Bottle Wine Club Members and shipping is free for 12-Bottle Wine Club Members.
Due to storage restrictions, we are able to hold your wine club packages for a maximum of 3 months. If you are attempting to claim a wine club package older than 3 months, your wines may be substituted for comparable products and/or updated vintages. When picking up packages 1 month or older, we ask that you phone the winery ahead of time so we may have your packages ready.
Wines you receive in your wine club shipment cannot be exchanged. We hope that you will open the bottle of a variety that you don’t think you like and be delightfully surprised!
We try to send a wide variety of our award-winning wines in hopes that you will sample something new that you will love. Our wine clubs showcase a variety of wines – and are a sampler package of what the Thompson Valley has to offer! Wine also makes the perfect host/hostess gift so pass the bottle along to someone who will be able to enjoy it!
If you are finding you prefer red wines or prefer white wines, perhaps you might be interested in switching to a red or white only club for your next shipment. To switch clubs, you can log in to your account or contact the Monte Creek Ranch Wine club at email@example.com. All club changes will be made effective your next shipment (including cancellations).
Visit our website www.montecreekranchwinery.com. Sign in to your account on the top right corner of the homepage. Instructions are there if you have forgotten your username or password. This is how you can change your shipping address (even temporarily if you are going to be away).
Or if you prefer, just give us a call at 250-537-5399 ext. 6 and let us handle it for you.
We do all of our club communication through MailChimp.
Information regarding shipment details are all sent through MailChimp so make sure that you have provided us with the correct email address on your online profile.
Often members will find Wine Club communication is filtered into a junk mail box if they have moderate to high spam settings turned on.
You will want to make sure that you have added us to your safe senders list to ensure Monte Creek Ranch Wine Club communication.
If you have unsubscribed, you will need to resubscribe using the form at the bottom of our Home Page.
Please note that if your membership has been purchased for you as a gift – emails are being sent to the person who has purchased it for you. Please have them forward Wine Club communication to your email address.
You can find information for each of our wines on our website by clicking Buy Wine on the menu. There you can find descriptions of the taste as well as the harvest date and other specs.
Unfortunately it isn’t possible to ‘opt out’ of a shipment, however you can call us to suspend your Wine Club account for a longer period of time. Be sure to call before the order deadline for the next shipment.