Wine Club FAQ
You may contact the support team to help you with all of your questions or concerns.
Phone number: 250.573.5399 x 6
There is no membership fee for our Wine Club. As a wine club member you are committing to purchasing three 6-bottle or 12-bottle shipments per year, and benefit from a 10% discount on wine as well as reduced shipping costs.
Once you have subscribed to be a Wine Club Member, you will receive 6 or 12 bottles of wine 2 times a year (April & October)
Your wine club shipments will automatically be charged to the credit card provided during on the designated dates listed. Please follow the following steps to see when your next shipment is.
Step 1: Log Into your account
Step 2: Click on your name
Step 3: Click on Club Memberships
Step 4: Check next shipment information
On the left, it will show the process date. Make sure to have all changes made by 11:59pm the day prior to the date listed. Make sure to have all changes made by 11:59pm the day prior to the date listed.
Shipments will be packaged during the first week of April and October.
All changes or cancellations must be made before the designated cut off date.
As of our April 2020 shipment, we are now offering customization. You may swap out or add wines to your shipment. All changes must be made before the designated date. If you do not make any changes to your shipment, your shipment will consist of the default red, white, or mix selection of wines, chosen by our winemaker. Wines included in Wine Club shipments are typically new vintages or exclusive wines not available at the winery.
You certainly can. Just log into your account and add to your order. Your package must meet the minimum bottle number based on your membership type (6 or 12 bottles). Wine club members have access to wines not yet released to the public so this a good opportunity to add to your shipment.
We can also help you with your selection, just give us a call at: 250-573-5399 ext 6.
You will receive a shipment of wine in April and October. We will send you a confirmation email the week before orders are shipped. You can also look at the Next Shipment Details on our website at any time.
The exact price of your order will depend on your membership type as well as the wines chosen for you by our winemaker. Please email us at email@example.com for details.
6 bottle members pay a flat rate shipping fee of $20.00.
12 bottle members receive complimentary shipping on wine club shipments and any 6+ bottle order placed throughout the year.
Due to storage restrictions, we are able to hold your wine club packages for a maximum of 3 months. If you are attempting to claim a wine club package older than 3 months, your wines may be substituted for comparable products and/or updated vintages. When picking up packages 1 month or older, we ask that you phone the winery ahead of time so we may have your packages ready.
As of our April 2020 shipment, we are now offering customization. You may swap out or add wines to your shipment. All changes must be made before the designated date. If you do not make any changes to your shipment, your shipment will consist of the default red, white, or mix selection of wines, chosen by our winemaker.
Wines you receive in your wine club shipment cannot be exchanged. We hope that you will open the bottle of a variety that you don’t think you like and be delightfully surprised. Wine also makes the perfect host/hostess gift so pass the bottle along to someone who will be able to enjoy it!
If you are finding you prefer red wines or prefer white wines, perhaps you might be interested in switching to a red or white only club for your next shipment. To switch clubs, you can log in to your account or contact the Monte Creek Ranch Wine club at firstname.lastname@example.org. All club changes will be made effective your next shipment (including cancellations).
Absolutely. Your preferences are important to us, and we know they can change from time to time. We offer flexibility in changing your membership provided we are given 15 business days-notice prior to the shipping date. If ample notice is not provided, your initial selection will be used.
If you wish to switch clubs via our website, please subscribe to a new club and then cancel your old club. You will be able to see which club(s) you belong to under CLUB MEMBERSHIPS.
We can easily make this change for you – email email@example.com or call 250-537-5399 ext. 6 for assistance.
Visit our website www.montecreekranchwinery.com. Sign in to your account on the top right corner of the homepage. Instructions are there if you have forgotten your username or password. This is how you can change your shipping address (even temporarily if you are going to be away).
Or if you prefer, just give us a call at 250-537-5399 ext. 6 and let us handle it for you.
We do all of our club communication through MailChimp.
Information regarding shipment details are all sent through MailChimp so make sure that you have provided us with the correct email address on your online profile.
Often members will find Wine Club communication is filtered into a junk mail box if they have moderate to high spam settings turned on.
You will want to make sure that you have added us to your safe senders list to ensure Monte Creek Ranch Wine Club communication.
If you have unsubscribed, you will need to resubscribe using the form at the bottom of our Home Page.
Please note that if your membership has been purchased for you as a gift – emails are being sent to the person who has purchased it for you. Please have them forward Wine Club communication to your email address.
You can find information for each of our wines on our website by clicking Buy Wine on the menu. There you can find descriptions of the taste as well as the harvest date and other specs.
You can now suspend your shipment for a given amount of time through our website.
Please email firstname.lastname@example.org or call us at 250.5736.5399 x 6 if you require assistance.