Shipping FAQ (1)

Q. How much will I pay for shipping for each wine club order?

6 bottle members pay a flat rate shipping fee of $20.00.

12 bottle members receive complimentary shipping on wine club shipments and any 6+ bottle order placed throughout the year.

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Wine Club FAQ (15)

Q. How do I contact the Monte Creek Ranch Wine Club?

You may contact the support team to help you with all of your questions or concerns.

Phone number: 250.573.5399 x 6

Email: wineclub@montecreekranch.com

Q. What is the cost of a Wine Club Membership?

There is no membership fee for our Wine Club. As a wine club member you are committing to purchasing three 6-bottle or 12-bottle shipments per year, and benefit from a 10% discount on wine as well as reduced shipping costs.

Q. How and when will I be charged for my Wine Club Shipments?

Once you have subscribed to be a Wine Club Member, you will receive 6 or 12 bottles of wine 2 times a year (April & October)

Your wine club shipments will automatically be charged to the credit card provided during on the designated dates listed. Please  follow the following steps to see when your next shipment is.


Step 1: Log Into your account


Step 2: Click on your name


 Step 3: Click on Club Memberships

 


Step 4: Check next shipment information

On the left, it will show the process date. Make sure to have all changes made by 11:59pm the day prior to the date listed. Make sure to have all changes made by 11:59pm the day prior to the date listed.


Shipments will be packaged during the first week of April and October.

All changes or cancellations must be made before the designated cut off date.

Q. How are wines chosen for each order?

As of our April 2020 shipment, we are now offering customization. You may swap out or add wines to your shipment. All changes must be made before the designated date. If you do not make any changes to your shipment, your shipment will consist of the default red, white, or mix selection of wines, chosen by our winemaker. Wines included in Wine Club shipments are typically new vintages or exclusive wines not available at the winery.

Q. Can I add additional bottles to my wine club package?

You certainly can. Just log into your account and add to your order. Your package must meet the minimum bottle number based on your membership type (6 or 12 bottles). Wine club members have access to wines not yet released to the public so this a good opportunity to add to your shipment.

We can also help you with your selection, just give us a call at:  250-573-5399 ext 6.

Q. When will I receive my wine?

You will receive a shipment of wine in April and October. We will send you a confirmation email the week before orders are shipped. You can also look at the Next Shipment Details on our website at any time.

Q. How much will I pay for each Wine Club order?

The exact price of your order will depend on your membership type as well as the wines chosen for you by our winemaker. Please email us at wineclub@montecreekranch.com for details.

Q. How much will I pay for shipping for each wine club order?

6 bottle members pay a flat rate shipping fee of $20.00.

12 bottle members receive complimentary shipping on wine club shipments and any 6+ bottle order placed throughout the year.

Q. How long will you hold my Wine Club shipment?

Due to storage restrictions, we are able to hold your wine club packages for a maximum of 3 months. If you are attempting to claim a wine club package older than 3 months, your wines may be substituted for comparable products and/or updated vintages. When picking up packages 1 month or older, we ask that you phone the winery ahead of time so we may have your packages ready.

Q. I don’t like one of the wines in my most recent shipment… Can I exchange it?

As of our April 2020 shipment, we are now offering customization. You may swap out or add wines to your shipment. All changes must be made before the designated date. If you do not make any changes to your shipment, your shipment will consist of the default red, white, or mix selection of wines, chosen by our winemaker.

Wines you receive in your wine club shipment cannot be exchanged. We hope that you will open the bottle of a variety that you don’t think you like and be delightfully surprised. Wine also makes the perfect host/hostess gift so pass the bottle along to someone who will be able to enjoy it!

If you are finding you prefer red wines or prefer white wines, perhaps you might be interested in switching to a red or white only club for your next shipment.  To switch clubs, you can log in to your account or contact the Monte Creek Ranch Wine club at wineclub@montecreekranch.com. All club changes will be made effective your next shipment (including cancellations).

Q. Can I switch membership types?

Absolutely. Your preferences are important to us, and we know they can change from time to time. We offer flexibility in changing your membership provided we are given 15 business days-notice prior to the shipping date. If ample notice is not provided, your initial selection will be used.

If you wish to switch clubs via our website, please subscribe to a new club and then cancel your old club. You will be able to see which club(s) you belong to under CLUB MEMBERSHIPS.

We can easily make this change for you – email wineclub@montecreekranch.com or call 250-537-5399 ext. 6 for assistance.

Q. How do I update my address and/or credit card?

Visit our website www.montecreekranchwinery.com.  Sign in to your account on the top right corner of the homepage.  Instructions are there if you have forgotten your username or password.  This is how you can change your shipping address (even temporarily if you are going to be away).

Or if you prefer, just give us a call at 250-537-5399 ext. 6 and let us handle it for you.

Q. I haven’t received any communication from the wine club, is something wrong?

We do all of our club communication through MailChimp.

Information regarding shipment details are all sent through MailChimp so make sure that you have provided us with the correct email address on your online profile.

Often members will find Wine Club communication is filtered into a junk mail box if they have moderate to high spam settings turned on.

You will want to make sure that you have added us to your safe senders list to ensure Monte Creek Ranch Wine Club communication.

If you have unsubscribed, you will need to resubscribe using the form at the bottom of our Home Page.

Please note that if your membership has been purchased for you as a gift – emails are being sent to the person who has purchased it for you. Please have them forward Wine Club communication to your email address.

Q. How can I know more about the wines I receive?

You can find information for each of our wines on our website by clicking Buy Wine on the menu. There you can find descriptions of the taste as well as the harvest date and other specs.

Q. Can I suspend my membership for a period of time?

You can now suspend your shipment for a given amount of time through our website.

Please email wineclub@montecreekranch.com or call us at 250.5736.5399 x 6 if you require assistance.

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General Sales FAQ (7)

Q. Do I need to make reservations for the Terrace Restaurant?

Due to the size of our terrace, and due to weather, we do not take reservations on our Terrace. If you have a group of 8+ please give us a call us at 250.573.5399 x 6 or email us at events@montecreekranch.com.

Q. How much will I pay for shipping for each wine order?

Regular Shipping Rates

1-3 bottles: $15.00
4-6 bottles: $20.00
7+ bottles: $25.00


Wine Club Shipping Rates

6 Bottle Member: $20.00 flat rate or less based on # of bottles
12 Bottle Member: Complimentary on all orders

 

Q. Can I order your honey or beef online?

Unfortunately we aren’t able to sell our honey, beef or other farm fresh products on our website yet. They’re available to buy from our Tasting Room on the ranch, so please drop in if you’ll be in the area, we’re only a 10 minute drive from Kamloops!

Q. Do I need to make reservations for a wine tasting?

No reservations needed, our Tasting Room is open daily from 10am to 6pm and we welcome any spontaneous visits! Come taste our wine and other farm fresh offerings like honey or beef whenever the mood strikes you.

Q. Is the tasting room open to non wine club members?

Absolutely, our tasting room is open for everyone to come and experience our award-winning wines and delicious farm fresh food. Who knows? Maybe you’ll want to join our wine club after you taste our wine, and if not, that’s okay!

Q. Is the winery easy to get to from Kamloops?

We’re only a 10 minute drive out of Kamloops, but some guests have trouble finding us on their GPS. Take a look at our map, which is more accurate than the current GPS mapping, and be sure to give us a call if you have any trouble so we can direct you! 250-573-5399

Q. Do you ship wine outside of BC?

We ship within Canada to all provinces and territories where it is permitted. If you have any questions, please call us to make arrangements – 1-855-633-WINE (9463).

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