Shipping FAQ (1)

Q. How much will I pay for shipping for each wine club order?

Shipping is $20 for 6-Bottle Wine Club Members and shipping is free for 12-Bottle Wine Club Members.

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Wine Club FAQ (13)

Q. How do I contact the Monte Creek Ranch Wine Club?

You may contact the support team to help you with all of your questions or concerns.

Phone number: 250.573.5399 x 6

Email: wineclub@montecreekranch.com

Q. What is the cost of a Wine Club Membership?

There is no membership fee for our Wine Club. As a wine club member you are committing to purchasing three 6-bottle or 12-bottle shipments per year, and benefit from a 10% discount on wine as well as reduced shipping costs.

Q. How and when will I be charged for my Wine Club Shipments?

Once you have subscribed to be a Wine Club Member, you will receive 6 or 12 bottles of wine 2 times a year.

Your wine club shipments will automatically be charged to the credit card provided during the first week of April and October.

Shipments will be packaged during the second week of April and October.

All changes or cancellations must be made no later than one month before the shipment month.

Q. How are wines chosen for each order?

Our winemaker will select an assortment of wine for you, based on your choice of a white wine, red wine, or mixed bottle membership. Members do not get to choose which individual wines they would like to make up their shipment.

Q. When will I receive my wine?

You will receive a shipment of wine in April and October. We will send you a confirmation email the week before orders are shipped. You can also look at the Next Shipment Details on our website at any time.

Q. How much will I pay for each Wine Club order?

The exact price of your order will depend on your membership type as well as the wines chosen for you by our winemaker. Please email us at wineclub@montecreekranch.com for details.

Q. How much will I pay for shipping for each wine club order?

Shipping is $20 for 6-Bottle Wine Club Members and shipping is free for 12-Bottle Wine Club Members.

Q. How long will you hold my Wine Club shipment?

Due to storage restrictions, we are able to hold your wine club packages for a maximum of 3 months. If you are attempting to claim a wine club package older than 3 months, your wines may be substituted for comparable products and/or updated vintages. When picking up packages 1 month or older, we ask that you phone the winery ahead of time so we may have your packages ready.

Q. I don’t like one of the wines in my most recent shipment… Can i exchange it?

Wines you receive in your wine club shipment cannot be exchanged. We hope that you will open the bottle of a variety that you don’t think you like and be delightfully surprised!

We try to send a wide variety of our award-winning wines in hopes that you will sample something new that you will love. Our wine clubs showcase a variety of wines – and are a sampler package of what the Thompson Valley has to offer! Wine also makes the perfect host/hostess gift so pass the bottle along to someone who will be able to enjoy it!

If you are finding you prefer red wines or prefer white wines, perhaps you might be interested in switching to a red or white only club for your next shipment.  To switch clubs, you can log in to your account or contact the Monte Creek Ranch Wine club at wineclub@montecreekranch.com. All club changes will be made effective your next shipment (including cancellations).

Q. How do I update my address and/or credit card?

Visit our website www.montecreekranchwinery.com.  Sign in to your account on the top right corner of the homepage.  Instructions are there if you have forgotten your username or password.  This is how you can change your shipping address (even temporarily if you are going to be away).

Or if you prefer, just give us a call at 250-537-5399 ext. 6 and let us handle it for you.

Q. I haven’t received any communication from the wine club, is something wrong?

We do all of our club communication through MailChimp.

Information regarding shipment details are all sent through MailChimp so make sure that you have provided us with the correct email address on your online profile.

Often members will find Wine Club communication is filtered into a junk mail box if they have moderate to high spam settings turned on.

You will want to make sure that you have added us to your safe senders list to ensure Monte Creek Ranch Wine Club communication.

If you have unsubscribed, you will need to resubscribe using the form at the bottom of our Home Page.

Please note that if your membership has been purchased for you as a gift – emails are being sent to the person who has purchased it for you. Please have them forward Wine Club communication to your email address.

Q. How can I know more about the wines I receive?

You can find information for each of our wines on our website by clicking Buy Wine on the menu. There you can find descriptions of the taste as well as the harvest date and other specs.

Q. Can I suspend my membership for a period of time?

Unfortunately it isn’t possible to ‘opt out’ of a shipment, however you can call us to suspend your Wine Club account for a longer period of time. Be sure to call before the order deadline for the next shipment.

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General Sales FAQ (6)

Q. How much will I pay for shipping for each wine order?

Shipping is $20 for 6-bottle orders and $34 for 12+ bottle orders.

Q. Can I order your honey or beef online?

Unfortunately we aren’t able to sell our honey, beef or other farm fresh products on our website yet. They’re available to buy from our Tasting Room on the ranch, so please drop in if you’ll be in the area, we’re only a 10 minute drive from Kamloops!

Q. Do I need to make reservations for a wine tasting?

No reservations needed, our Tasting Room is open daily from 10am to 6pm and we welcome any spontaneous visits! Come taste our wine and other farm fresh offerings like honey or beef whenever the mood strikes you.

Q. Is the tasting room open to non wine club members?

Absolutely, our tasting room is open for everyone to come and experience our award-winning wines and delicious farm fresh food. Who knows? Maybe you’ll want to join our wine club after you taste our wine, and if not, that’s okay!

Q. Is the winery easy to get to from Kamloops?

We’re only a 10 minute drive out of Kamloops, but some guests have trouble finding us on their GPS. Take a look at our map, which is more accurate than the current GPS mapping, and be sure to give us a call if you have any trouble so we can direct you! 250-573-5399

Q. Do you ship wine outside of BC?

We ship within Canada to all provinces and territories where it is permitted. If you have any questions, please call us to make arrangements – 1-855-633-WINE (9463).

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